Use Cases

The Company

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Use Cases

The Company

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Context Empowered

Contextual AI Empowered

Support

Intelligence

Empower your customer service with AI, analytics, and automated responses.

Context Empowered

Support

Intelligence

Empower your customer service with AI, analytics, and automated responses.

Context Empowered

Support

Intelligence

Empower your customer service with AI, analytics, and automated responses.

Context Empowered

Support

Intelligence

Empower your customer service with AI, analytics, and automated responses.

Context Empowered

Support

Intelligence

Empower your customer service with AI, analytics, and automated responses.

Lightning-Fast Resolution

Lightning-Fast Resolution

Lightning-Fast Resolution

Exceptional Service

Respond Faster and Resolve More

Respond Faster and Resolve More

Respond Faster and Resolve More

Respond Faster and Resolve More

Exceptional Service

Executive Summary

Automatic
Custom Reply

Classification

Entity Sentiment

Plan Next Steps

AI is the foundation of automation, revolutionising operations for companies with complex queries.

Context Suite enables faster initial communication, significantly reduces resolution times, and resolves more issues in the first interaction.

Comprehensive analysis captures customer intent and sentiment, generating continually optimised responses. Issues are automatically forwarded to the right parties and escalated appropriately.

As a stand-alone or fully integrated with your help desk software like Freshdesk™, Zendesk™, or Jira™, our carefully curated stack of AI-powered technology is designed to help your team by automatically processing an overwhelming volume of incoming support requests.

Our comprehensive issue analysis, based on the highest-quality natural langu models pinpoints both your customers' intent and sentiment while easily automating prioritization/urgency assignment

As a stand-alone or fully integrated with your help desk software like Freshdesk™, Zendesk™, or Jira™, our carefully curated stack of AI-powered technology is designed to help your team by automatically processing an overwhelming volume of incoming support requests.

Our comprehensive issue analysis, based on the highest-quality natural langu models pinpoints both your customers' intent and sentiment while easily automating prioritization/urgency assignment

Robust dashboards provide exceptional oversight and facilitate case examination.

The digital assistant Mímir, easily customisable, handles complex communications in any language. Integrated with service desk solutions like Freshdesk™, Zendesk™, Salesforce™, or Jira™, this AI solution swiftly reduces outstanding issues.

Your customers benefit from reduced first response time/average resolution time and increased first contact resolutions while you decrease your investment in support operations.

The robust Context Suite Dashboards provide unique analytical features for both your operation as a whole and a single issue while contextually aware automation features create an issue summary, ready-to-send auto-reply, assign inboxes, and automate issue escalation.

Your customers benefit from reduced first response time/average resolution time and increased first contact resolutions while you decrease your investment in support operations.

The robust Context Suite Dashboards provide unique analytical features for both your operation as a whole and a single issue while contextually aware automation features create an issue summary, ready-to-send auto-reply, assign inboxes, and automate issue escalation.

Built-In Support for Major CRM Systems

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Comprehensive Analysis

Mapping Intent
and Sentiment

Mapping Intent and Sentiment

Mapping Intent and Sentiment

Mapping Intent and Sentiment

Mapping Intent
and Sentiment

AI-assisted evaluation analyses the sentiments, desires, and intentions of customers, identifying the measurable reasons for their contact. It summarises key points, prioritises, assesses severity, suggests appropriate responses, and delivers a customised reply ready for dispatch.

This can be done through the service system, via the web, or with the help of Mímir, our digital assistant.

AI-assisted evaluation analyses the sentiments, desires, and intentions of customers, identifying the measurable reasons for their contact. It summarises key points, prioritises, assesses severity, suggests appropriate responses, and delivers a customised reply ready for dispatch.

This can be done through the service system, via the web, or with the help of Mímir, our digital assistant.

AI-assisted evaluation analyses the sentiments, desires, and intentions of customers, identifying the measurable reasons for their contact. It summarises key points, prioritises, assesses severity, suggests appropriate responses, and delivers a customised reply ready for dispatch.

This can be done through the service system, via the web, or with the help of Mímir, our digital assistant.

AI-assisted evaluation analyses the sentiments, desires, and intentions of customers, identifying the measurable reasons for their contact. It summarises key points, prioritises, assesses severity, suggests appropriate responses, and delivers a customised reply ready for dispatch.

This can be done through the service system, via the web, or with the help of Mímir, our digital assistant.

AI-assisted evaluation analyses the sentiments, desires, and intentions of customers, identifying the measurable reasons for their contact. It summarises key points, prioritises, assesses severity, suggests appropriate responses, and delivers a customised reply ready for dispatch.

This can be done through the service system, via the web, or with the help of Mímir, our digital assistant.

Full Oversight

Fast and Informative Dashboards

Our fast and intuitive dashboards provide insights beyond numbers, revealing customer emotions, desires, and intentions.

This understanding forms the basis for improved performance. Our dashboards ensure everyone understands both the extent and specifics of what is happening.

See What Customers Think

Automated Sentiment Analysis and Content Review

Automated Sentiment Analysis and Content Review

Automated Sentiment Analysis and Content Review

Automated Sentiment Analysis and Content Review

Automated Sentiment Analysis and Content Review

With automated sentiment analysis of all interactions, new insights emerge that open entirely new ways to understand what is happening and how to respond. It's akin to a real-time sentiment survey that continuously measures attitudes toward key aspects of the customer experience.


This mapping of customer attitudes towards the company, experience, and products offers completely new opportunities for response. Historical data can be used to measure success and clearly indicate future trends.

With automated sentiment analysis of all interactions, new insights emerge that open entirely new ways to understand what is happening and how to respond. It's akin to a real-time sentiment survey that continuously measures attitudes toward key aspects of the customer experience.


This mapping of customer attitudes towards the company, experience, and products offers completely new opportunities for response. Historical data can be used to measure success and clearly indicate future trends.

With automated sentiment analysis of all interactions, new insights emerge that open entirely new ways to understand what is happening and how to respond. It's akin to a real-time sentiment survey that continuously measures attitudes toward key aspects of the customer experience.


This mapping of customer attitudes towards the company, experience, and products offers completely new opportunities for response. Historical data can be used to measure success and clearly indicate future trends.

With automated sentiment analysis of all interactions, new insights emerge that open entirely new ways to understand what is happening and how to respond. It's akin to a real-time sentiment survey that continuously measures attitudes toward key aspects of the customer experience.


This mapping of customer attitudes towards the company, experience, and products offers completely new opportunities for response. Historical data can be used to measure success and clearly indicate future trends.

With automated sentiment analysis of all interactions, new insights emerge that open entirely new ways to understand what is happening and how to respond. It's akin to a real-time sentiment survey that continuously measures attitudes toward key aspects of the customer experience.


This mapping of customer attitudes towards the company, experience, and products offers completely new opportunities for response. Historical data can be used to measure success and clearly indicate future trends.

Mímir is a Flexible and Agile

Digital Assistant

Mímir is similar to Chat-GPT, providing information, explaining, and responding to complaints or any other concerns people may have, in the language of their choice.


His capabilities far exceed those of the first generations of chatbots.


This wellspring of knowledge can be tailored to meet the needs of you and your customers.

Lesa meira

Powerful yet Simple

Automation

Automation

Automation

Automation

The ability to streamline processes, speed up responses, and close more cases depends on the functionality offered by the integrations within existing systems. It is possible to fully automate the resolution of certain issues, while others may require minimal intervention, subsequently enhancing the system's ability to autonomously resolve similar cases in the future.

The ability to streamline processes, speed up responses, and close more cases depends on the functionality offered by the integrations within existing systems. It is possible to fully automate the resolution of certain issues, while others may require minimal intervention, subsequently enhancing the system's ability to autonomously resolve similar cases in the future.

The ability to streamline processes, speed up responses, and close more cases depends on the functionality offered by the integrations within existing systems. It is possible to fully automate the resolution of certain issues, while others may require minimal intervention, subsequently enhancing the system's ability to autonomously resolve similar cases in the future.

The ability to streamline processes, speed up responses, and close more cases depends on the functionality offered by the integrations within existing systems. It is possible to fully automate the resolution of certain issues, while others may require minimal intervention, subsequently enhancing the system's ability to autonomously resolve similar cases in the future.

A Few Examples Showcasing the

Extensive Capabilities

The versatile digital assistant boasts significant capabilities and can be customised and adorned with a bespoke appearance. His knowledge and ability to assist rely on access to information and the approach taken to integration and training.

New Knowledge from Interactions Incorporated.

Learning Through Experience

Our support intelligence solution not only provides a unique insight into the information customers lack, their intentions, and their needs.

The system continuously learns from well-rated resolutions found in other interactions on the same subject. This knowledge further enhances its ability to resolve an increasing number of issues.

Embedded Web Interface

Easy Integration

There are numerous ways to ensure that the functionality and processes in seamless responses to user needs are delivered quickly and securely.

Both can be embedded on websites, linked to social media, or connected to the communication modules of software used by the service front line.

Classification and Prioritisation

Faster Resolution

The content of messages and their context are central to the evaluation that underpins automated decisions about who should respond and how.

This allows time to be spent on resolving issues, not on preparation and mapping.

Sentiment Analysis

Understanding Intentions

AI-powered analysis of context, phrasing, and tone in communications highlights characteristics that reveal the sender's attitude. This allows for accurate determination of the actual intentions and desires of customers.

This opens up opportunities to respond quickly and appropriately, even resolving issues with a single reply, often exceeding customer expectations.

Access Control

Security First

All security aspects are thoroughly considered. Access to information and dashboards can be linked to user identities. The same applies to the forwarding of authentication to connected internal systems.

It is easy to manage access to documents and API functionalities.

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Welcome to the Context Suite

Blog

Sep 20, 2023

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How NLP is Revolutionizing Enterprise Operations

Jul 18, 2023

The Conversational Revolution

How Large Language Models Transform Dashboards and Data Discovery

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